9 Pet Loyalty Programs That Fetch More Sales & Customer Love

These days, pets are like family, and people want the best for them. They’re not just buying products don’t just shop for products—they look for brands that truly care about their furry friends. That’s why loyalty programs have become a game-changer for pet-focused businesses.

If you own a pet-related business and want to create a loyalty program that boosts sales and customer love, you’re in the right place. Let’s explore nine standout pet loyalty programs designed to fetch more sales and win over the hearts of your customers (and their pets)!

What Makes a Pet Loyalty Program Effective?

An effective pet loyalty program is built around creating meaningful customer value while fostering long-term engagement. Here’s what makes it effective:

• Personalized Rewards: Offer rewards tailored to pet owners, like discounts on food or accessories. Provide exclusive perks for specific pets, such as cats or dogs. This ensures the program feels relevant and valuable.
• Simple Enrollment: Make joining the program quick and hassle-free for customers. Use apps or online portals to track points and redeem rewards. Simplified processes increase participation and engagement.
• Exclusive Benefits: Offer VIP perks like early access to sales, gifts, or special events. Partner with pet-related services like vets or groomers to add extra value. Unique experiences keep customers loyal.
• Community Building: Host events, contests, or challenges to connect with pet owners. Share user-generated content and customer stories for added value. Building a community fosters long-term loyalty.
• Emotional Connection: Celebrate pets with birthday treats or surprise gifts. Donate a portion of profits to animal charities to show genuine care. Emotional ties strengthen customer relationships.
• Clear Communication: Keep members informed about points, rewards, and promotions. Use engaging designs with pet-themed visuals to capture attention. Consistent updates ensure members stay active.

Top 9 Pet Loyalty Programs For Your Inspiration

PetSmart Treats Loyalty Program

PetSmart is one of the largest pet retailers in North America, offering everything from food and toys to grooming and training services. Its Treats Loyalty Program is designed to reward pet parents for their purchases and engagement, making it easier for them to care for their furry friends.

How Does The Loyalty Program Work

PetSmart Treats is a points-based loyalty program. Members earn points for every purchase, both online and in-store, and for engaging with the brand.

• Earning Points: Members earn 10 points for every $1 spent on merchandise and services. Additionally, donating to PetSmart Charities® earns 2X points per dollar.
• Redeeming Points: Every 1,000 points equate to $2 in savings, redeemable on products and services. Points can also be donated to PetSmart Charities®.
• Membership Tiers: The program has three tiers based on annual spending, including Member, Bestie, and VIPP (Very Important Pet Parent)
• Additional Benefits:
  • Members-only in-store pricing.
  • Personalized offers.
  • Free shipping
  • Birthday or Gotcha Day gifts for pets.
  • Early access to sales and new merchandise.
  • Salon Reward Certificates for bath or groom services.
  • Free play session Doggie Day Camp.

What Makes This Program Successful?

The success of PetSmart’s Treats™ Rewards program can be attributed to several factors:

• Generous Rewards: The program offers an excellent points-to-reward ratio. Pet parents are motivated to keep earning points because the rewards add up quickly.
• Ease of Use: Signing up is straightforward, and members can track their points and rewards through the PetSmart app or website. Earning and redeeming points is seamless, ensuring a hassle-free experience.
• Personalization: PetSmart makes an effort to personalize the experience. Sending birthday treats for pets or tailored recommendations based on past purchases adds a thoughtful touch that customers appreciate.
• Community Focus: The program goes beyond shopping by allowing members to earn points for donating to PetSmart charities. This aligns with the values of many pet owners, creating a sense of purpose and community involvement.

Petco Membership Programs

Petco is a leading pet retailer offering a comprehensive range of pet products and services, including grooming, training, and veterinary care. Petco Membership Programs are tailored to create value for loyal customers while supporting their pets’ well-being.

How Petco Loyalty Programs work

Petco runs three major loyalty initiatives:

• Pals Rewards: A free points-based loyalty program. Members earn points on every purchase, including products and services.
• Vital Care: A subscription-based wellness program offering exclusive health and savings benefits.
• Petco Pay: Members earn extra points at Petco when they use Petco Pay credit cards.

Each program caters to different customer needs, making their loyalty strategy more inclusive and versatile.

What Makes These Programs Successful

The success of Petco Membership Programs can be attributed to several factors:

• Generous Rewards: Both membership tiers offer substantial savings and benefits, such as free products and discounts on services, which clearly provide value to customers.
• Personalization: The program offers tailored benefits based on pet type, ensuring that the rewards and services meet the specific needs of different pets.
• Comprehensive Benefits: By including a wide range of perks, from nutrition discounts to veterinary services, the program addresses multiple aspects of pet care, encouraging holistic wellness.

Blue Buffalo’s Fetch

Blue Buffalo, a premium pet food brand under General Mills, is dedicated to providing high-quality, natural pet foods and treats. Its Fetch Loyalty Program is designed to reward loyal customers while reinforcing its mission of keeping pets healthy and happy.

How the Blue Buffalo Loyalty Program works

Fetch is a points-based loyalty program, free to join and accessible to all pet parents.

• Earning Points: Members earn points by purchasing Blue Buffalo products and uploading their receipts through the Fetch app. Occasionally, special promotions offer bonus points for specific activities or purchases.
• Redeeming Points: Accumulated points can be redeemed within the Fetch app for a variety of rewards, including gift cards to popular retailers, charitable donations, sweepstakes entries, and more.
• Exclusive Offers: Members have access to exclusive offers and promotions on Blue Buffalo products, enhancing the value of their purchases.

What Makes This Program Successful?

The success of Blue Buffalo’s Good Rewards program can be attributed to several factors:

• Focus on Core Products: Fetch keeps it simple by rewarding customers for purchasing Blue Buffalo’s core product line, pet food. This reinforces the company’s brand identity and encourages repeat purchases of its key offerings.
• Ease of Use: The program is easy to understand and participate in. The app and website provide a user-friendly experience for submitting receipts and tracking points.
• Personalization: By offering exclusive deals tailored to members’ purchasing habits, the program enhances customer engagement and satisfaction.

Pet Supplies Plus Rewards

Pet Supplies Plus is a pet retailer that focuses on making pet ownership easy and enjoyable. With stores across the U.S., it is known for offering a wide range of pet products and friendly customer service. Pet Supplies Plus Rewards is designed to help pet parents save a lot while enhancing their shopping experience.

How Pet Supplies Plus Rewards works

Pet Supplies Plus Rewards is a free, points-based loyalty program that’s easy to join and use:

• Earning Points: Members earn 5 points for every $1 spent on products and services. They can also earn additional bonus points by completing activities such as polls, surveys, and qualifying purchases.
• Redeeming Points: For every 1,000 points accumulated, members receive a $5 reward that can be used on future purchases. Points can be redeemed in 1,000-point increments, with rewards increasing accordingly (e.g., 2,000 points for $10 off).
• Product Rewards: Members can earn free products from select brands after a specified number of qualifying purchases.
• Additional Benefits: Members enjoy exclusive offers, access to special promotions, and a birthday surprise for their pets.
• Service Rewards: The program offers rewards for services such as grooming and pet washes. For example, after eight full-service grooms or baths, members receive a free add-on package; after eight self-service pet washes, they earn a free pet wash.

What Makes This Program Successful?

• Simplicity: The Neighbors Club program is easy to understand and participate in, making it accessible to all pet parents.
• Comprehensive Rewards: By including both product and service rewards, the program caters to various customer needs, fostering loyalty across multiple facets of the business.
• Flexibility: The program’s 12-month point expiration policy ensures flexibility while encouraging consistent engagement. Customers feel they have time to earn and redeem their rewards without pressure.

The Pet Beastro Loyalty Program

The Pet Beastro is a pet retailer specializing in natural and holistic products. Their mission is to help pet parents provide the best care for their furry companions by offering high-quality, healthy pet food, treats, and supplements. Its Pet Bistro Loyalty Program reflects this mission, rewarding customers for their dedication to pet wellness.

How Pet Bistro Runs Its Loyalty Program

• Purchases in-store equate to points: With every dollar spent earning one point. Points can be redeemed for a variety of rewards, including discounts on non-food items, a free refillable dog treat cup or catnip tin, and a mystery birthday gift for pets.
• Membership levels:
  • At 1,000 points, customers become Best Friend Pet Members, which gives them access to a Pet Beastro recyclable bag for one point and 20% off everything they can fit in the bag every fifth Saturday.
  • The Premiere Pet Member level, for top customers, grants exclusive invitations to VIP parties.
• Mobile app: Pet Bistro has a mobile app that allows customers to track their points, frequent buyer punches, and rewards, as well as receive notifications for events, promotions, and specials. Customers can also sign up for SMS text messaging to stay informed about happenings at the store.

Additional Benefits:

• Rebate Rewards Program: Shop in-store six times and earn a 1.5% rebate (pre-tax) to use on any products in the store on the seventh visit within 45 days.
• Frequent Buyer Programs: Purchase 12 pet food/products from participating independent natural pet food manufacturers and receive one free.

Good Dog Club Rewards

Good Dog People is a Singapore-based online pet store committed to providing high-quality, ethically sourced products for dogs.

To reward the brand’s loyal customers, the Good Dog Club Rewards is created (powered by Joy Loyalty), which offers an engaging and rewarding experience for pet lovers.

How Good Dog Club Rewards Loyalty Program Works

• Earning Points:
  • Members earn points for every dollar spent on purchases.
  • Completing actions such as signing up, following the brand on social media, and writing product reviews can earn you additional points.
• Redeeming Points: Points can be redeemed for discounts on future orders, with a clear points-to-rewards structure.
• Extra Perks:
  • Birthday rewards for their furry friends.
  • Early access to sales and exclusive promotions.

Powered by Joy Loyalty, the program is fully integrated into the brand’s Shopify store, offering a seamless experience for earning and redeeming points.

What Makes This Program Successful?

• Multiple Ways To Earn Points: Members can earn loyalty points beyond purchases, such as social media engagement and signing up.
• Ease of Use: The program, powered by Joy Loyalty, is easy to navigate. Customers can track their points, see available rewards, and redeem them directly on the website without hassle. This frictionless experience keeps them coming back.
• Community Engagement: Encourages interaction through social platforms, building a stronger brand presence and loyalty.
• Ethical Commitment: Good Dog People™’s dedication to ethical sourcing and environmental responsibility resonates with conscientious consumers, fostering a deeper connection and loyalty to the brand.

Haukkula Loyalty Program

Koiratarvike Haukkula is a Finnish online store that sells high-quality dog supplies, including food, accessories, beds, harnesses, collars, and leashes. The company prides itself on offering expert and friendly service to its customers.

Also powered by Joy Loyalty, the Haukkula Loyalty Program is a fantastic example of how a smaller brand can create a rewarding experience for its customers.

How Haukkula Runs Its Loyalty Program

The Haukkula Loyalty Program is a points-based system designed to reward customers for shopping and engaging with the brand. It has four loyalty tiers, each with increasing benefits, based on members’ accumulated points: Paw Buddy, Pawpaw, Paw Master, and Paw Legend.

• Earning Points:
  • Members earn points for every dollar spent on Haukkula products.
  • Additional points can be earned by creating an account, celebrating birthdays, following on Instagram, submitting product reviews, celebrating membership anniversaries, and referring a friend.
• Redeeming Points:
  • Points can be redeemed for discounts on future purchases.
  • Exclusive perks, like free shipping and discounts on Club Day, are also available for higher-tier members.

Why Does the Haukkula Club Program Work So Well

• Engagement Opportunities: Customers can earn points through various actions beyond purchases, such as reviews and referrals.
• Tiered Membership Levels: Exclusive perks at higher tiers incentivize continued engagement and spending.
• Simplicity: The program is easy to understand and participate in, making it accessible to all Haukkula customers.
• Discount Rewards: The rewards are enticing and relevant to pet owners, encouraging repeat purchases and building customer loyalty.

Only Natural Pet Loyalty Program

Only Natural Pet is a brand dedicated to providing natural and holistic pet products. Its loyalty program, Only Natural Pet Rewards, is straightforward and rewards pet parents for prioritizing their furry friend’s health and well-being.

How the Loyalty Program Works

The Only Natural Pet loyalty program is a cashback system.

• Members earn 5% back in store credit on purchases of Only Natural Pet brand products and 2.5% back on all other brands.
• Store credits are calculated quarterly and distributed via email in January, April, July, and October. Each email contains a unique code for the earned store credit, which can be applied to future purchases.

Why Does Only Natural Pet Loyalty Program Work So Well

• Simplicity: The program is incredibly easy to understand and participate in. There are no membership fees, points to track, or complicated tiers. Customers simply shop and earn rewards automatically.
• Generous Rewards: Earning up to 5% back in-store credit is a significant incentive for pet parents, especially those who frequently purchase pet products.
• Focus on Value: The program emphasizes value and encourages customers to explore Only Natural Pet’s own brand of products, reinforcing their commitment to natural and holistic pet care.

Key Trends in Pet Loyalty Programs

I can tell you that pet loyalty programs are evolving! Here are some key trends I’m seeing that can help you create a program that truly wows pet parents:

• Personalization Through Data Insights: Brands are using advanced data analytics to personalize loyalty programs. Insights into pet breed, age, health, and dietary preferences allow for tailored rewards such as discounts on specific products or customized advice.
• Omnichannel Loyalty: Pet parents shop both online and in-store. Make sure your loyalty program works seamlessly across all channels, from your Shopify store to your physical location (if you have one).
• Mobile App Integration: Loyalty programs are becoming app-centric, offering users the convenience of tracking points, receiving rewards, and accessing personalized offers on the go. Mobile apps also facilitate reminders for purchases, such as food refills or vet appointments.
• Gamification: Interactive elements like challenges, games, and surprise rewards keep members engaged and encourage frequent participation. For example, earning extra points for completing a pet care quiz adds fun and value.
• Sustainability and Ethical Incentives: Eco-conscious pet owners are drawn to programs that align with their values. Rewards for purchasing sustainable products or opting for eco-friendly packaging resonate with this growing demographic.

Building a Loyalty Program For Your Business

So, there you have it! We’ve explored some amazing pet loyalty programs that truly fetch fantastic results. From big brands to small businesses, these examples show us that loyalty is all about building relationships, offering value, and creating a sense of community.

Now, you might be thinking: “Building a loyalty program sounds like a lot of work!” But don’t worry, I have just the tool for you.

Joy Loyalty is a fantastic solution to help you create a customized loyalty program in minutes. It’s user-friendly, packed with features, and has helped countless pet businesses build thriving communities of loyal customers.

Let’s see how Joy can transform your customer loyalty strategy!